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Privacy Policy

This Privacy Policy explains how PetStore (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website.

We are committed to protecting your privacy and handling your data transparently and securely in line with the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal data:

Information you provide directly:

  • Name

  • Billing and delivery address

  • Email address

  • Phone number

  • Account login details (if applicable)

Order & transaction data:

  • Purchase history

  • Payment details (processed securely via third-party providers – we do not store full card details)

Technical data:

  • IP address

  • Browser type and device

  • Website usage data (via cookies)

2. How We Use Your Data

We use your personal data to:

  • Process and deliver your orders

  • Communicate with you بشأن orders and customer service

  • Manage your account (if applicable)

  • Improve our website and services

  • Send marketing communications (only if you opt in)

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

  • Contract – to fulfil your orders

  • Legal obligation – for tax and accounting purposes

  • Legitimate interests – to improve our services and prevent fraud

  • Consent – for marketing communications

4. Sharing Your Data

We only share your data where necessary, including:

  • Payment processors (e.g. Stripe, PayPal)

  • Delivery companies and couriers

  • Website hosting and analytics providers

All third parties are required to respect your data and keep it secure.

5. International Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place (such as standard contractual clauses).

6. Data Retention

We retain your personal data only as long as necessary:

  • Order data: up to 6 years for legal/tax purposes

  • Marketing data: until you withdraw consent

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Object to processing

  • Restrict processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, contact us using the details below.

8. Cookies

We use cookies to improve your browsing experience and analyse website traffic.

You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

  • Email: [your email]

  • Address: [business address]

11. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

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