Refund& Shipping Policy

Your Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days of receiving it. However, the following conditions apply:

• You must notify us within 14 days of delivery

• Items must be returned within 14 days of cancellation notice

• Items must be unused, unopened, and in fully resalable condition

• Original packaging must be intact and undamaged

⚠️ Important:
We reserve the right to reduce your refund if the item shows signs of handling beyond what is necessary to inspect it (as permitted by law).

Returns Policy

• Customers are responsible for all return shipping costs

• Original shipping charges are non-refundable, except where legally required

• We do not provide prepaid return labels

• We strongly recommend using a tracked and insured service

Non-Faulty Returns (Restricted)

For returns where the item is not faulty, damaged, or incorrect:

• Returns that do not meet our strict conditions may be rejected

• If accepted, refunds may be subject to:

  • A restocking fee (if applicable, e.g. up to 10–20%)

  • Deductions for any loss in value due to handling

Faulty or Incorrect Items

Your statutory rights under the Consumer Rights Act 2015 are not affected:

• Faulty items can be rejected within 30 days for a full refund

• After 30 days, we may offer repair or replacement first

• If this fails, you are entitled to a refund

If your item is faulty or incorrect, contact us with evidence and we will cover return costs where applicable.

Refunds

• Refunds are processed within 14 days of receiving returned goods or proof of return

• Refunds are issued to the original payment method

• We may withhold refunds until items are received back

Non-Returnable Items

Unless faulty, the following cannot be returned:

• Personalised or custom-made products

• Perishable goods

• Sealed hygiene items once opened

• Any item not in resalable condition