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Terms & Conditions

Terms & Conditions (Online Pet Store – UK)

These Terms & Conditions govern your use of our website and the purchase of products from us. By placing an order, you agree to these terms.

1. About Us

This website is operated by [TAZAW LTD] (“we”, “us”, “our”).
For any enquiries, please contact us at:

  • Email: [TAZAW.LTD@.....]

  • Address: [Unit A01,1 Eastman Road , HA1 4WL]

2. Products

We sell pet-related products including (but not limited to):

  • Pet food

  • Toys and accessories

  • Grooming products

All product descriptions, images, and prices are provided as accurately as possible. However, slight variations may occur.

⚠️ Important:
It is your responsibility to ensure products are suitable for your pet (e.g. allergies, size, breed, or dietary needs).

3. Orders & Acceptance

  • Orders are subject to availability and acceptance

  • We reserve the right to cancel or refuse any order

  • You will receive an email confirmation once your order is accepted

4. Pricing & Payment

  • All prices are listed in GBP (£) and include VAT (where applicable)

  • Payment must be made in full at checkout

  • We reserve the right to change prices at any time before purchase

5. Shipping & Delivery

  • Delivery times are estimates and not guaranteed

  • We are not responsible for delays caused by couriers or external factors

  • Risk of loss passes to you upon delivery

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6. Returns & Refunds

Your rights are protected under the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

  • You have 14 days to cancel your order after receiving goods

  • Items must be returned unused and in original packaging

  • Return shipping costs are your responsibility unless the item is faulty

⚠️ For hygiene and safety reasons, we cannot accept returns on opened pet food or used pet products unless faulty.

7. Pet Safety Disclaimer

  • Our products are intended for pet use only

  • Pets should always be supervised when using toys or accessories

  • We are not liable for injury, illness, or damage caused by misuse of products

8. Subscription Services (if applicable)

If you offer repeat deliveries (e.g. pet food subscriptions):

  • Subscriptions renew automatically unless cancelled

  • You can cancel anytime before the next billing date

9. Intellectual Property

All content on this website (text, images, branding) is owned by us and may not be copied or used without permission.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses

  • Our liability is limited to the value of the products purchased

Nothing in these terms excludes your rights under UK law.

11. Privacy

Your personal data is handled in accordance with our Privacy Policy.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

13. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page.

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